Contact Falcon IPTV

Get Falcon IPTV support for setup, billing, or channel requests. Our friendly team is available 24/7 via our Contact page or email.

Contact Support

Reach our team via the form below. Typical response time is 2–8 hours.

Open Contact Form

Live Chat

Prefer chat? Use the chat widget when available. If offline, please email us.

Start a Request

Help & Guides

Visit Installation for device setup guides and troubleshooting tips.

View Installation

Get in touch

General Inquiry

Questions about setup, billing, or service? Send us a message.

We'll reply by email. Typical response: 2-8 hours.

Sales & Billing Assistance

Get recommendations, manage plans, or resolve payment questions.

We'll follow up with next steps and a secure checkout link if needed.

How Can We Help You?

Select a category to get tailored guidance and quick links.

Setup & Installation

Step-by-step guides for Smart TV, Firestick, Android, iOS, MAG, and more.

Billing & Payments

Invoices, receipts, and payment issues. We use secure Stripe checkout.

Technical Issues

Buffering, EPG, or app questions. We'll help you optimize your setup.

Channel Requests

Looking for a channel or region? Tell us and we'll check availability.

Account & Activation

Didn't receive your credentials or activation email? We'll verify and resend fast.

Apps & Compatibility

Get recommendations for the best IPTV apps and settings for your device.

Frequently Asked Questions

Quick answers to common questions about support, setup, billing, and devices.

Please include your device, app, plan, and a brief description of the issue or request. For setup details, see the Installation Guide or use the request form.

Check your spam/junk folder. If it's still missing, contact support and we'll resend right away.

Yes, additional connections are available as add-ons. Ask sales for details when you write in, or see plans.

Head to our Installation page for step-by-step instructions for Firestick and other devices.

Please review our Refund Policy for eligibility, timelines, and how to submit a request.

Smart TV: Smart IPTV or IPTV Smarters. Android: TiviMate or IPTV Smarters. iOS: GSE Smart IPTV or IPTV Smarters. See recommended apps in our Installation guide.

Use a 30+ Mbps connection, 5GHz Wi Fi/Ethernet, enable hardware acceleration, increase buffer size, and close other downloads/streams. See network optimization tips.

In your app settings, use refresh/reload for playlist and EPG. If needed, remove and re-add your M3U and EPG URLs. See troubleshooting.

We accept major cards via Stripe. Compare options on our Pricing page.

Yes. You can manage your renewal preferences from your account or contact support for assistance. See details in our Terms.

Our Response Times

  • Priority support: within 1-2 hours
  • Email support: 2-8 hours
  • Technical issues: Promptly
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