Privacy Policy

Greetings from Falcon IPTV. We prioritize safeguarding your personal data and your privacy rights. Should you have any inquiries or issues concerning our policies or practices related to your personal information, feel free to reach out to contact our support team.

1. Data We Collect

We gather personal details that you willingly share with us when you sign up for our IPTV service, request information about us or our offerings, or reach out to us in any other way.

Our collection of personal data includes these details.

• Contact Information: Your email address for account registration and messages.
• Payment Data: We acquire the necessary information to handle your payments when you make purchases, such as your payment method number (e.g., a credit card number). Our payment processor securely stores all payment information; we recommend reviewing its privacy policies.
• Device and Connection Information: We collect your IP address and device details, including type and operating system, automatically when you access our service, which is necessary for ensuring security and service delivery.

2. How We Use Your Data

We apply the insights we gather or receive:

• To provide and manage your account. We utilize your data to establish your account and ensure its functionality.
• To process transactions. We use your data to bill you for our provided services.
• To send administrative information. We could employ your email to communicate details about your account, changes in services, and policy updates.
• To protect our Services. We utilize IP addresses and device data to enhance security, including thwarting unauthorized access and reducing DDoS attacks.

3. Legal Bases for Processing

We manage your data following the specified legal foundations:

• Consent: Your data may be processed by us if you have granted explicit permission for the use of your personal information for a defined purpose.
• Legitimate Interests: We may utilize your data when it is essential to pursue our legitimate business interests, such as delivering services and preventing fraud.
• Performance of a Contract: When we have formed a legal agreement with you, it may be necessary for us to process your personal information to comply with our contract.

4. Data Retention

We will retain your personal information solely for the time needed to achieve the goals specified in this privacy policy, unless the law requires or allows for a longer retention period, such as for tax, accounting, or other legal purposes.

5. Cookies & Tracking Technologies

We might utilize cookies and similar tracking technologies to retrieve or save information. These mainly include functional cookies essential for the proper functioning of the website and client area. We refrain from using intrusive tracking cookies for advertising.

6. Third-Party Services

We may disclose your information to third-party vendors, service providers, or agents engaged in services for us or on our behalf, who need access to such data to perform their tasks. Examples include:

• Payment Gateways: To ensure secure payment handling.
• Analytics Providers: To enhance our understanding and optimize our services (e.g., Google Analytics), shared data is usually aggregated and anonymized.

7. Data Security

We have put in place effective technical and organizational security measures intended to ensure the safety of any personal information we manage. However, please remember that we cannot guarantee complete security on the internet.

8. Your Data Protection Rights

The rights you have concerning your personal data depend on where you are located.

• The right to access – You hold the right to ask for copies of your data.
• The right to rectification – You hold the right to seek corrections for any details you deem to be wrong.
• The right to erasure – You are entitled to request the removal of your personal data, under specific circumstances.
• The right to opt-out – At any moment, you can choose to unsubscribe from our promotional messages.

To activate these rights, please contact our support team.

9. Children™s Privacy

Our services are not designed for individuals below the age of 18. We do not intentionally gather personal data from anyone under this age threshold.

10. Contact Us

If there are any questions or remarks about this policy, please contact our support team.