Refund Policy

Our Commitment to You

At Falcon IPTV, we are committed to delivering a high-quality IPTV subscription experience. This policy details the conditions under which refunds may be issued, promoting transparency and fairness for every customer.

Refund Eligibility

You could be entitled to a total or a partial refund under these conditions:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, please complete these steps:

  1. Connect with our support team at Contact page.
  2. Kindly utilize this subject line: Refund Request.
  3. Please provide your complete name, the email linked to your subscription, and why you are requesting this.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Assessment performed by support team.
  • Same day after approval The refund has been started to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Availability of funds depends on issuer policies.

You will get an email notification at every stage. Response durations might increase on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be issued in these specific circumstances:

  • You are displeased with the channel list or content given.
  • Your connection lacks the speed needed for stable content streaming.
  • You have infringed upon our Terms of Service, including account sharing.
  • Geo-blocking challenges in your region are unfortunately outside of our influence and control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Following approval, refunds are usually processed in three business days. Nevertheless, it may take between five to ten business days for the funds to appear in your account, depending on your banking service. For updates, please contact support.

Generally, refunds for a change of heart are not given beyond the first 7 days. We advise you to explore our features and ask any questions prior to subscribing. For further information, see our Refund Policy or reach support.

Subscriptions will renew automatically. If you fail to cancel ahead of your renewal date, please contact us without delay. Refunds for renewals are reviewed individually. Find out more in our Terms.